Dear Mr. Slan,

Last October, I purchased a used Steinway from you at CASA. Built in 1907, it was one of the few things in life I enjoyed which was older than I was.
The piano needed work and you did make good on that promise.

I am writing to inform you that the young fellow you sent out to do his work, Karl Starbuck, is an extraordinary technician as well as individual. He has been to my home twice to work on my piano and each time, it sounds like a new piano after he leaves. I regard him as a phenomenal technician and am happy that he shall continue to work with me on maintaining this instrument.
I just wanted to be certain that you knew what an outstanding individual Karl is and the tremendous difference he has made with this old piano.

Yours very Truly,

Paul Cassimates

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